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Terms of Service

The agreement between you and WeStack Solutions LLP for using NoaBox.

Last updated October 9, 2026

The short version

Your content stays yours

You own what you put in NoaBox. We only use it to run the service for you.

Flat monthly pricing

Plans are billed monthly per workspace in USD. Upgrades apply now, downgrades at the end of the period.

Cancel any time

Cancellation takes effect at the end of the billing period. We don’t offer refunds except where the law requires.

Check what AI writes

Noa can be wrong. Review its proposals and answers before you rely on them.

Use it fairly

No illegal content, abuse, malware or attempts to break or overload the service.

Plain-English promises

We tell you before material changes, and you can leave and delete your data.

The short version is a summary; the full text below is what applies.

Full Terms of Service

01The agreement

These terms are an agreement between you and WeStack Solutions LLP (“NoaBox”, “we”, “us”) for using the NoaBox service, including the web app, our Slack and GitHub integrations and this website. By creating an account or using NoaBox, you agree to them. If you use NoaBox for an organization, you agree on its behalf and confirm you’re allowed to.

Our Privacy Policy explains how we handle personal information and forms part of these terms.

02Accounts and workspaces

  • You must be at least 16 and give accurate information when you sign up.
  • Keep access to your email and sign-in methods secure; you’re responsible for activity under your account.
  • A workspace’s owner and admins control its members, roles, projects, integrations, billing and deletion. Workspace content is subject to their decisions.
  • Plan limits apply per workspace. Members include people with pending invitations.

03Your content

You and your organization own the content you put in NoaBox: work items, comments, pages, files, time entries and AI conversations. You give us permission to host, store, process, display and transmit that content only as needed to provide and support NoaBox for you, including sending it to the providers listed in our Privacy Policy, such as our AI provider when Noa is used.

You’re responsible for your content and for having the rights to upload it. Don’t put information in NoaBox that you aren’t allowed to share with us or our providers.

If you send us feedback or suggestions, we may use them without any obligation to you.

04Noa and AI credits

Noa is an AI assistant built on third-party models. Its answers and drafts can be incomplete or wrong, so review them before relying on them. In the app, Noa only proposes tickets and edits for a person to confirm. In Slack, it acts only when someone asks, with that person’s permissions.

Using Noa consumes AI credits. Each plan includes a monthly pool that resets at the start of each month and when you change plans; unused monthly credits don’t carry over. Top-up credit packs are used after the monthly pool, expire 365 days after purchase and aren’t refundable. Admins can cap each member’s usage or switch AI off for them.

Don’t use Noa to generate unlawful or harmful content, or to try to extract our models, prompts or other customers’ data.

05Plans, billing and cancellation

  • Paid plans are a flat monthly price per workspace, in US dollars, billed in advance through Stripe. Prices don’t include taxes, which you’re responsible for where they apply.
  • Upgrades take effect immediately. Downgrades take effect at the end of the current billing period.
  • You can cancel at any time from the billing portal; you keep your plan until the end of the period you’ve paid for.
  • Deleting a workspace cancels its subscription immediately, without a refund for the rest of the period.
  • If a payment fails, we may limit AI features after a short grace period and later move the workspace to the Free plan.
  • If a workspace goes over its plan’s limits, for example after a downgrade, it’s locked until an admin removes the excess or upgrades. Nothing is deleted.
  • Except where the law requires otherwise, payments are non-refundable.
  • We may change prices with at least 30 days’ notice; changes apply from your next billing period.

06Acceptable use

Don’t use NoaBox to:

  • break the law, infringe others’ rights, or store or share content you have no right to;
  • upload malware, or try to gain unauthorized access to NoaBox, other workspaces or our providers;
  • overload, disrupt, scrape or reverse-engineer the service, or get around plan limits or security controls;
  • send spam or unwanted invitations, or harass others;
  • build a competing product using NoaBox or its output.

We may remove content or suspend access that breaks these rules, and we’ll tell you unless the law or safety prevents it.

07Integrations and third-party services

NoaBox connects to services such as Slack, GitHub, Google and Stripe. Your use of them is governed by their own terms, and we aren’t responsible for them. When you connect one, you authorize us to exchange the data needed to make the integration work.

08Security and availability

We take reasonable measures to protect your content, described in our Privacy Policy. We aim to keep NoaBox available but don’t guarantee uninterrupted service, and we may change, improve or remove features over time. Features marked “coming soon” aren’t part of the service until they launch.

Password-protected pages are encrypted in your browser. If you lose the password, neither you nor we can recover the page.

09Suspension and termination

You can stop using NoaBox at any time, ask us to delete your account, or (as an owner) delete your workspace. We may suspend or end access for serious or repeated breaches of these terms, non-payment, or where the law requires it. Where reasonable, we’ll give notice and a chance to fix the problem first.

After termination, we delete or anonymize data as described in our Privacy Policy. Sections that by their nature should survive, such as ownership, payment, disclaimers and liability, continue to apply.

10Disclaimers

NoaBox is provided “as is” and “as available”. To the extent the law allows, we disclaim all warranties not stated in these terms, including fitness for a particular purpose and that the service or AI output will be error-free.

11Limitation of liability

To the extent the law allows, neither party is liable for indirect, incidental, special or consequential damages, or for lost profits, revenue or data. Our total liability for any claim relating to NoaBox is limited to the amount you paid us for the service in the 12 months before the claim, or US$100 if you’re on the Free plan. Nothing in these terms limits liability that can’t be limited by law.

You’ll indemnify us against claims arising from your content or from your use of NoaBox in breach of these terms or the law.

12Governing law and disputes

These terms are governed by the laws of India. We’ll try to resolve any dispute informally first; if we can’t, the courts of India have jurisdiction, unless the law where you live gives you the right to bring a claim locally.

13Changes to these terms

We may update these terms. For material changes we’ll give account owners at least 30 days’ notice by email or in the app. If you keep using NoaBox after changes take effect, the new terms apply; if you don’t agree, you can stop using it and cancel.

14Contact

Questions about these terms? Email founders@noabox.com. Billing and Enterprise questions can go to sales@noabox.ai.

Questions about this agreement?

Write to us and a person on the team will answer.

founders@noabox.comPrivacy Policy